Learn about our refund procedures, timelines, and conditions for different types of transactions on the eazyRent platform.
Important: This Refund Policy outlines the conditions under which refunds are issued for transactions on the eazyRent platform. By using our services, you agree to the terms outlined in this policy.
This Refund Policy applies to all payments made through the eazyRent platform, including but not limited to:
Note: All refund requests are subject to verification and approval by eazyRent. We reserve the right to decline refund requests that do not meet the criteria outlined in this policy.
Service Fees: All service fees charged by eazyRent (currently 3% of the total amount) are non-refundable once a booking is confirmed and payment is processed.
Refunds are generally processed back to the original payment method used for the transaction. The time it takes for the refund to appear in your account depends on your financial institution's processing times.
| Transaction Type | Refund Eligibility | Conditions | Timeline |
|---|---|---|---|
| Security Deposit | Refundable | Refunded at end of tenancy if no damages or outstanding payments | 14-21 days after tenancy ends |
| Service Fee (3%) | Non-refundable | Once booking is confirmed and payment processed | N/A |
| Rent Payments | Conditional | Only if we find another tenant for the apartment. | 3-5 business days after tenancy ends |
| Booking Fee (Agent) | Refundable | If landlord withdraws listing before tenancy starts | 7-14 business days |
Tenant can cancel without penalty. If payment was already made, full refund of rent and security deposit (service fee non-refundable).
No refund of service fee. Rent and security deposit refunded only if landlord withdraws listing.
No refunds for rent or service fees. Security deposit refunded at end of tenancy after property inspection.
Tenant receives full refund of all payments (including service fee) at landlord's expense.
Security deposits are held to cover:
Security Deposit Refund Process:
Log into your eazyRent dashboard and submit a refund request with reason
Provide supporting documentation (photos, emails, etc.) if applicable
Our team reviews your request within 3-5 business days
If approved, refund processed within 5-10 business days
Important: Refund requests must be submitted through the official eazyRent dashboard. Email or phone requests will not be processed until a formal request is submitted through the platform.
In exceptional circumstances, eazyRent may consider refunds outside the standard policy:
Note: All exception cases require substantial evidence and are reviewed on a case-by-case basis. eazyRent's decision in such matters is final.
Approved refunds are typically processed within 5-10 business days. However, it may take an additional 3-10 business days for the funds to appear in your account, depending on your financial institution.
You can cancel without penalty within 72 hours of your scheduled payment date. After this period, the service fee becomes non-refundable, and rent payments are only refundable if the landlord withdraws the listing.
If you break the lease early without proper notice or agreement with the landlord, the security deposit may be forfeited to cover costs associated with finding a new tenant and any unpaid rent as per your tenancy agreement.
Yes, you have 7 days to dispute any deductions from your security deposit. Provide evidence to support your claim, and eazyRent will mediate between you and the landlord to reach a resolution.
Refunds are issued to the original payment method used for the transaction. If that method is no longer available, alternative arrangements may be made at eazyRent's discretion.
For questions about refunds or to check the status of a refund request:
Our support team is here to assist you with any refund-related questions or concerns.
Office Hours: Our refund support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. Response times may be longer during weekends and public holidays.
eazyRent reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Continued Use: Your continued use of the eazyRent platform after any changes to this Refund Policy constitutes acceptance of those changes.